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Business Consultant Resume Example

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Competencies

Business analysis – logical data modeling – standards – enterprise content management – SDLC – RFP – intranet development – IT application, project, and department documentation – technical writing, editing, and business communications – Certified METAgroup Consultant

• International Consultant with in-depth experience in systems integration, content management, web portal design and evaluation, intranet development
• Recognized top technical editor, technical writer, and business process analyst
• Creative, thoughtful, inventive, adaptable, persuasive; takes the initiative; strong analytical, problem identification, and process analysis skills
• Adaptive to new and changing technology, with strong background of experience
• Planner, able to develop visions for the future based on today’s knowledge
• Focused on results; coaching, leadership, training, and teambuilding skills

Accomplishments

• Developed a complete Policies and Procedures Program for a major international petrochemical company, launching the company on a path to IT Management Maturity
• Wrote a comprehensive RFP for Enterprise Content Management, documented the AHP-based proposal evaluation tool, defined criteria for proposal assessment, and supported the client’s team in coming to a vendor short list
• Developed a website usability test suite to IEEE 829 standards and best practices, then executed acceptance testing for a Saudi government agency’s new portal website and advised the agency regarding improvements and division of responsibilities
• Wrote a best-practice RFP template for a Saudi government ministry
• Developed a Systems Development Life Cycle for a small application service provider, including intranet-based forms, policies, procedures, and checklists
• Promoted intranet development in a major Middle Eastern bank, including executing proof-of-concept and designing and implementing an online Project Status Reporting application
• Using $60 software, designed and implemented online P&P delivery and presentation to branch banks across Saudi Arabia, saving $60,000 in customization costs
• Managed the negotiation process for a $25 million systems integration project,
  documenting all agreed and open issues and keeping the negotiators focused
• Designed, wrote, and edited multivolume user documentation for major banking applications
• Edited a revised Scope of Work for 5 troubled oilfield production projects, setting them on the road to successful completion

Employment Summary

• Consultant, METAgroup Middle East, 2003-2004. Dubai-based branch of the international IT research, advisory, and consulting company, Stamford, CT. Clients: Saudi Arabian and Kuwaiti government agencies and private companies.
  • Developed policies & procedures program; coached IT P&P development team. Workshop presentation sample (pdf)
  • Wrote best-practice RFP template.
  • Wrote enterprise content management RFP; defined criteria for proposal evaluation; documented the evaluation tool. RFP sample (pdf)
  • Researched records management (ISO 15489) and contributed to RIM proposal.
  • Designed and executed portal website acceptance testing (IEEE 829). Test case specification sample (pdf)
  • Evaluated document imaging, data warehousing, networking, and portal website RFPs and RFIs.
  • Led proposal evaluation team (FileNET).
  • Evaluated proposals, analyzed solutions, researched vendors.
  • Provided project support and QA; evaluated security and acceptance testing plans.
• Independent Consultant, 2002-2003.
  • Designed, indexed, and published CD-ROM archive: 4600 HTML files, 15,000 images (private client).
  • Implemented Apache Web Server, SWISH-E search, and threaded discussion.
• Product Specialist, Resource Development Corporation, Houston, Texas, 2000-2001. A supplier of online training and training administration to the process industries.
  • Developed P&P for all aspects of business and technical/IT operations. “Software development philosophy” available free from docDownload.com.
  • Developed and maintained intranet. Developed online document control and delivery using ASP and MS Access.
  • Developed SDLC. Initiated ISO 9000 effort.
  • Researched oil and gas industry structure.
  • Edited planning documents for marketing, portal website development; developed logical data model for portal website.
  • Specialist in regulatory compliance for process industries.
• Senior Technical Editor, Riyad Bank, Riyadh, Saudi Arabia, 1997-1999. Riyad Bank is the largest Saudi-owned bank and the third largest bank in the Middle East. Project was world’s largest bank automation project.
  • Served as Documentation Manager; secretary to bank Technology Committee.
  • Promoted intranet development, document management.
  • Developed Y2K internet website, intranet webs, Project Status Reporting application.
  • Designed and implemented branch procedures distribution using Acrobat.
  • Managed drafting and negotiation of $25 million Systems Integration Project contract for retail core and branch banking implementation.
  • Compiled documentation for critical legacy system.
• Technical Writer/Editor, Riyad Bank, 1993-1997.
  • Planned and wrote multivolume user manuals for retail banking, general ledger, treasury, trade finance, and equity investment applications.
  • Hired and trained technical writers.
  • Taught Windows Help file development; managed Help development workgroup.
  • Edited data center procedures, IT standards, and management documents.
• Documentation Specialist, Office and Administrative Automation, Saudi Arabian Marketing and Refining (SAMAREC) Division, Aramco, Jeddah, Saudi Arabia, 1992-1993
• Assistant Professor, English, 1985-1992
• Technical Writer, Bechtel, 1981-1984

Education

• Ph.D., English, State University of New York at Stony Brook, 1984
• M.A., English, University of Houston, 1975
• B.A., Liberal Arts, Cornell University, 1970

Personal Interests

• Art history
• Foreign languages: German, Italian
• Literature and literary history
  • Publications, conference presentations; past president, Andrew Marvell Society
• Travel and travel writing

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